Important Security Update: Resolving Cybersecurity Incident at ROC.PH

Dear Valued Clients and Partners,

We want to provide you with an update regarding a recent cybersecurity incident and our efforts to address it here at ROC.PH. The incident specifically impacted our Billing Portal, and we are pleased to inform you that as of this morning, we have successfully mitigated the cyberattack threat.

In the past 24 hours, our systems faced a staggering 80,000 malware attempts and were subjected to various types of Distributed Denial of Service (DDOS) attacks. We are proud to report that our robust preventive measures and security tools effectively shielded our servers from these threats.

As a part of our ongoing commitment to your security and peace of mind, we are conducting a thorough security check across all our websites and portals, including those used by our clients. Our primary goal is to ensure that there are no lingering malicious files or threats within our systems. Additionally, we are exploring opportunities to enhance our security protocols to further safeguard ROC.PH, its employees, clients, and partners.

This comprehensive security audit will be completed within this week and will continue to be a recurring practice throughout the year to maintain the highest level of protection.

At this time, we regret to inform you that our Billing Portal remains temporarily inaccessible to clients. However, please be assured that all your tasks, updates, invoices, and payments are securely stored. Your dedicated Project Team will stay in close coordination with you through our Group Chat and email via [email protected].

We are truly grateful for your unwavering support, and we appreciate your understanding as we work diligently to ensure your data’s safety and our ongoing commitment to providing top-notch services.

Thank you for entrusting your business to us.

Warm regards,

Ron Oliver Clarin
General Manager
ROC.PH