Dear Valued Clients and Partners,
We wish to apprise you of a recent cybersecurity incident that has impacted our organization. Our commitment to transparency and clear communication with our esteemed clients and partners is a paramount priority for us.
On October 11, 2023, our Billing Portal (https://app.roc.ph) fell victim to a malware attack, accompanied by Distributed Denial of Service (DDoS) assaults. While we have encountered similar challenges in the past, the frequency of these incidents has heightened this year, occurring approximately 1-2 times per month in 2023.
We want to emphasize our unwavering dedication to your security and data integrity. To address this issue, our dedicated cybersecurity team is working tirelessly to reinforce our defenses and mitigate the consequences of these incidents.
Despite the challenges confronting our Billing Portal, we are pleased to report that our Project Portal (https://portal.roc.ph) and other platforms continue to function smoothly. Furthermore, all client websites under our managed services remain unaffected. Your business operations and data security remain our top priorities, and we are exerting all possible efforts to uphold these standards.
For tasks reliant on our Billing Portal, we kindly request your coordination with our Project Team through our designated Group Chat. Please ensure preparedness to update the requisite information once the portal is back online. Your flexibility and understanding during this period are deeply appreciated.
We express our heartfelt gratitude for your continued trust and support during these challenging times. Your cooperation is indispensable in securing our shared success even in the face of cyber threats.
We will provide regular updates on the progress of our cybersecurity measures and the status of our Billing Portal. For any inquiries or concerns, please do not hesitate to reach out to our dedicated Project Support Team through Group Chat or on our Office Facebook Page: https://www.facebook.com/www.roc.ph. We eagerly welcome your feedback and insights.
Thank you for being an integral part of our community. We anticipate conquering these challenges together and maintaining the exceptional service you rightfully deserve.
Ron Oliver Clarin