Refund Policy

30 Days Money Back Guarantee

How does the ROC.PH guarantee work?

Your first purchase of ROC.PH’s services is backed by our 30-day money-back guarantee. If you are not satisfied with your purchase of our services, we will gladly issue a full refund. We develop and sell services that we use ourselves and have thousands of satisfied customers in the Philippines, worldwide, and our customer support service is an example for others. That is why we can afford to offer our product with this special money back guarantee. To submit your refund request, simply contact us with your purchase details within 30 days of your purchase. Please include your order number and tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are processed within 10 days.

Is the guarantee 1 month or 30 days?

Refund orders are processed at the sole discretion of our company.ROC.PH Digital Marketing Services shall, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.

Before Requesting For Refund

If you’re having any problems on services or using our platform, please contact us and take advantage of our friendly, experienced customer support. Our support team will help you with creating, updating and status feedback of all requests.. Our support team is always ready to answer any questions you may have about our services.

Our Committment

In common when our client is almost ready to request a refund, he/she contacts us for help. We perform assistance, help him/her to learn and use our platform and he/she becomes one of our happiest clients! We are fully confident that you’ll absolutely love our knowledge base software because 1000+ clients are more than satisfied with our knowledge management software and refund rate does not exceed even 0.5%.

Refund Policy

1. Time limit for refund requests and grounding reasons

If you have problems getting our platform or services, we will be happy to provide a full refund within 30 days since the first purchase. After 30 days, no refunds will be given.

Refund requests can be submitted through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you apply for a refund.

Please make sure your request does not contradict our Refund Policy.

2. Processing Refund requests

Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.

2.a. User’s responsibility

Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk.

Please give it 24-48 hours for our Support Team to get back to you on your support requests (read details of our support policy).

2.b. Illegitimate refund requests

Refunds will not be granted if you simply decide not to use the purchased services. We stand behind our services and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

2.c. Incompatibility with third-party products or software

Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our services with some third-party software. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Support Team is always eager to assist you and deliver highly professional support in a timely manner.

3. Payment of refunds

In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 15 working days since your request has been approved. 30% processing fee will be deducted from the refund amount.

4. Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at billing@roc.ph.

5. Add-on services

All add-on services are not covered of this guarantee.

Addons Refund

We don’t offer refunds to add-on services such as the following:

  • Domain Registration, renewal & transfer
  • SSL Security
  • Business Email
  • E-commerce
  • additional Hosting Server bandwidth
  • additional Hosting Server Disk Space
  • Visit Your Office Consultation including transportation expenses.
  • Logo Creation including redesign & editing
  • Video Creation including redesign & editing
  • Product Photography

Enterprise Refund

ROC.PH aims to be honest and faithful to its clients. We will be upfront with our clients’ needs and do everything in our best effort to offer the best service. With that being said, ROC.PH does not guarantee its services to any extent.

ROC.PH believes in helping its customers as far as possible, and has therefore a liberal refund policy.
Under this policy:

  • Generally due to the nature of our work, we do not assure any refunds upon cancellation.
  • To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you;
  • To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs
  • To send periodic emails – the email address you provide us may be used to respond to your inquiries, send you newsletters, and/or other requests or questions.