What is task?

The Ticket Email Task Request is also known as “TASK”.

It is a request by a client who sends an email about their website, online marketing, graphic design or virtual team (experts & assistants) needs for their business. In every task, You will receive a unique reference or ticket number.

If you talk our Support Team via phone call, mobile call or any official social media accounts, They will create task on your behalf.

5 Ways for Task Ticket Creation

Client Portal

Login to your account and you may create task ticket at the client portal.

Email Us

Send an email to create task ticket via support@roc.ph.

Call Us

Cal our Official Phone and Mobile Numbers and let one of our support team assist you.

Submit Request Form

We provide alternative submit page at this link: https://roc.ph/submit. Our system will generate an automatic task ticket for you.

Message Us

Send a text/ sms message from your mobile or to one of our Official Social Media accounts like Facebook Messenger, Viber, Apple Business Chat, Wechat and more.

PRocess

Submit Tasks

You can submit your tasks via Portal, Email ( support@roc.ph), or call your assigned Virtual Assistant.

Working

Our Support Team will check on your tasks and coordinate with our Virtual Team of Experts and Assistance to complete it. If this is consultation, We make sure you got confirmed appointment slot.

Done

Our Virtual Team will give you an update via email and may notify you via text or call.

WEbsite

WEBSITE CREATION

Coming Soon

Design

Coming Soon

Once task ticket submitted, One of our support team check the it and forward it the team to working on your Coming Soon page while waiting for the actual design for your website. The average time takes up to 1 week.

Once Coming Soon is approved, You will move to Design Stage and Web Designer will average time work up to 1 business week.

Once Design is approved, You will move to Technical Stage which Web Developer and Graphic Designer will average time work up to 1 business week.

website maintenance & management support

We update your website backend or also known as website system at least once a month or depends there is available new version of the modules, components and plugins installed. Sometimes, Advise us if you don’t want to update as often due to software compatibilities.

We maintain your website to keep it running, secured and safe for your visitors. Our server are best in the industry and obtained great securities and privacy protection.

Our Virtual Team are ready to accept your modification requests if it is a picture, text or other matters. Let us know to check it for you.

Online Marketing Consultation

Schedule an appointment

Book an online marketing consultation via email, phone, mobile call or online. This will create a task ticket.

TALK WITH DIGITAL MARKETING MANAGER

You can ask questions for more than 10 online marketing strategies for your business on your chosen phone, mobile call or video conference like Zoom.

RECEIVE REPORT

Your task ticket will be updated with the discussion report from your 1 hour consultation.

Graphic Design

Support Task

Once task ticket submitted, Your friendly assigned Virtual Assistant will check on your task requirements and assigned a Virtual Expert.

Working

Our assigned Virtual Expert will work from 24 hours up to 1 business week on your task and depends on your plan’s support policy and demand of task request.

FEEDBACK

Once it’s done, The task ticket will be subject for your review & approval and mark as answered if approved or awaiting for client if needs your response.

Is the task not included?