Effective Date: November 15 2024

This Coupon Policy outlines the terms and conditions for the use of coupons issued by ROC.PH Digital Marketing Services. By using a coupon, customers agree to comply with the following terms:

1. Purpose

The purpose of this policy is to ensure the fair and transparent use of coupons, which may include discounts, free services, or other promotional benefits.

2. General Terms

  • Eligibility: Coupons are available to eligible customers as specified in the promotion (e.g., new clients, returning subscribers, or specific groups like PWDs or students).
  • Validity Period: Each coupon has a defined start and end date, clearly indicated on the coupon. Expired coupons will not be honored.
  • Applicable Services: Coupons may only be used for specified services, such as digital marketing packages, graphic design, or website development. Restrictions may apply based on the promotion.
  • Non-Transferable: Coupons are non-transferable unless explicitly stated.
  • Usage Limit: A single coupon can only be used once per customer unless otherwise specified.

3. Restrictions

  • Coupons cannot be exchanged for cash or other services not included in the promotion.
  • Coupons cannot be combined with other offers, promotions, or discounts unless explicitly stated.
  • Certain services or products may be excluded, as specified in the coupon terms.
  • Minimum purchase requirements may apply (e.g., discounts valid only for orders above PHP 1,000).

4. Redemption Procedure

  • Website Redemption: Enter the coupon code at checkout on the ROC.PH website to apply the discount.
  • In-Person Redemption: Present the coupon code to an authorized ROC.PH representative during the transaction.
  • Verification: ROC.PH reserves the right to verify coupon authenticity and deny invalid claims.

5. Compliance with Philippine Laws

  • Consumer Act of the Philippines (RA 7394): ROC.PH guarantees that all coupon promotions are accurate, not misleading, and deliver the benefits as advertised.
  • PWD Law (RA 10754): Customers with PWD IDs may combine their statutory discounts with eligible coupons unless stated otherwise.
  • Data Privacy Act (RA 10173): ROC.PH ensures that any personal information collected during coupon redemption is handled securely and in compliance with the Data Privacy Act.

6. ROC.PH’s Rights

  • ROC.PH reserves the right to modify, suspend, or terminate any coupon program or policy at any time without prior notice.
  • ROC.PH may reject coupon claims that are unauthorized, fraudulent, or violate the terms outlined in this policy.

7. Customer Support

For any inquiries or disputes related to coupons, please contact our support team:

  • Email: info@roc.ph
  • Phone: +63 (046) 433 7590
  • Hours of Operation: Mondays to Fridays, 8:00 AM – 5:00 PM, excluding holidays.

All disputes will be resolved amicably in accordance with Philippine law.

8. Acceptance of Terms

By using a coupon, the customer agrees to the terms and conditions outlined in this Coupon Policy.