Published on: [Insert Date]

At ROC.PH Digital Marketing Services, we are committed to delivering high-quality digital services, including digital marketing, graphic design, web development, and more, to help you achieve your business goals. To ensure transparency and trust, we have established a refund policy that aligns with Philippine consumer protection regulations and the nature of our digital services.

1. 14-Day Money-Back Guarantee

If no project task has been approved by the client within 14 days from the project start date, you may request a full refund under our 14-Day Money-Back Guarantee. However, if tasks are not approved within 14 days due to delays on the client’s end or in the absence of special circumstances, the project will be considered lapsed, and refunds will no longer be applicable.

2. Non-Tangible Services

Digital services, including digital marketing, graphic design, and web development, are non-tangible, customized, and labor-intensive. Due to the nature of these services, once delivered or partially performed, they are typically non-refundable.

3. Cancellation Policy and Fees

If you decide to cancel a project and request a refund after commencement, the following fees will be applied to cover administrative, processing, and early termination costs:

• 30% Administration Fee: Applied to cover costs related to project setup and management.
• 20% Processing Fee: Applied for financial processing, contract termination, and resource allocation.
• 30% Early Termination Fee: Applied for projects terminated before completion to cover the impact on schedules and resources.

These fees are deducted from the total project cost, and any remaining eligible amount will be refunded according to the project’s progress and deliverables already provided.

4. Fixed-Term Contracts

For fixed-term contracts (e.g., 3 or 6 months), cancellations will be honored in accordance with the contract’s cancellation clause. Early termination fees and other costs outlined in the contract may apply.

5. Discounts, Coupon Codes, and Gift Cards

• Discounts, coupon codes, and gift cards applied to digital services are non-refundable and non-transferable. These promotional offers are considered fully utilized upon project commencement and are not eligible for refunds, partial or otherwise, regardless of project status.

6. Performance-Based Refunds

While we work diligently to achieve agreed-upon goals, we cannot guarantee specific outcomes (such as a specific revenue, follower count, or design approval) due to factors beyond our control, including market conditions, audience behavior, and client-provided inputs. Refunds based on performance metrics are not typically provided, as services rendered (e.g., web development, ad placements, graphic design work) constitute fulfilled obligations.

7. Request for Refunds

Refund requests must be submitted in writing, detailing the reason for the request and any relevant documentation. Requests will be reviewed within 14 business days, and eligible refunds will be processed within 30 business days after approval, less applicable fees.

8. Dispute Resolution

In the event of any dispute regarding services or refunds, ROC.PH Digital Marketing Services encourages a discussion to resolve issues amicably. However, customers may also seek assistance from the Department of Trade and Industry (DTI) or Small Claims Courts, where appropriate.

9. No Refund for Third-Party Costs

Expenses for third-party costs (e.g., ad spend, software fees, or platform fees) are non-refundable, as they are governed by the policies of respective providers. Any unspent budget allocated to third-party services will be returned to the client upon request.

10. Force Majeure

ROC.PH Digital Marketing Services shall not be liable for any delay or failure to perform any obligation under this policy if the delay or failure is due to unforeseen events beyond our reasonable control, including, but not limited to, acts of God, natural disasters, war, civil unrest, government action, labor strikes, pandemics, and interruptions in power supply, internet, or telecommunications. In the event of a force majeure event, we will work to resume services as soon as feasibly possible, and any refund eligibility will be assessed based on the situation and work completed to date.

11. Special Circumstances

In rare cases, such as unforeseen circumstances or service interruptions caused by factors outside our control, we will consider refunds or credit for future services on a case-by-case basis.

12. Questions or Concerns

If you have any questions regarding this refund policy or need further clarification, please feel free to reach out to us at [email protected]. We are here to assist you!