WHAT IS TASK ticket?

The Ticket Email Task Request is also known as “TASK TICKET”, “TICKET” or “TASK”.

It is a request by a client who sends an email about their website, online marketing consultation, graphic design or virtual team (experts & assistants) needs for their business. In every task, You will receive a unique reference or ticket number.

5 Ways for Task Ticket Creation

Client Portal

Email US

Send an email to create task ticket via support@roc.ph.

CAll US

Cal our Official Phone and Mobile Numbers and let one of our support team assist you.

Submit rEquest Form

We provide alternative submit page at this link: https://roc.ph/submit. Our system will generate an automatic task ticket for you

Message Us

Send a text/ sms message from your mobile or to one of our Official Social Media accounts like Facebook Messenger, Viber, Apple Business Chat, Wechat and more.

WEbsite

Coming Soon

Design

Technical

Once task ticket submitted, One of our support team check the it and forward it the team to working on your Coming Soon page while waiting for the actual design for your website. The average time takes up to 1 week.

Once Coming Soon is approved, You will move to Design Stage and Web Designer will average time work up to 1 business week.

Once Design is approved, You will move to Technical Stage which Web Developer and Graphic Designer will average time work up to 1 business week.

Maintenance & support

Once a task ticket submitted, we will work on it .

Online Marketing Consultation

Schedule an appointment

Book an online marketing consultation via email, phone, mobile call or online. This will create a task ticket.

TALK WITH DIGITAL MARKETING MANAGER

You can ask questions for more than 10 online marketing strategies for your business on your chosen phone, mobile call or video conference like Zoom.

RECEIVE REPORT

Your task ticket will be updated with the discussion report from your 1 hour consultation.

VIRTUAL TEAM

Support Task

Once task ticket submitted, Our friendly support team will check on your task requirements and assigned a Virtual Experts and Assistants.

Working

Our assigned Virtual Experts & Assistants will work up to 1 (one) hour each task ticket from one of the 1000+ supported platform list.

FEEDBACK

Once it’s done, The task ticket will be subject for your review and mark as answered if resolved, awaiting for client or platform reply.

Graphic Design

Support Task

Once task ticket submitted, Our friendly support team will check on your task requirements and assigned a Graphic Designer.

Working

Our assigned Graphic Design will work from 24 hours up to 1 business week on your task.

FEEDBACK

Once it’s done, The task ticket will be subject for your review & approval and mark as answered if approved or awaiting for client if needs your response.