Category: Automated Systems & Data Privacy

Subcategory: Chatbot Governance, Automated Data Processing & DPA Compliance

🔒 Data Privacy in Chatbots and Customer Automation

Secure Conversational AI Workflows, Protect Automated Customer Data, and Ensure DPA Compliance Across Messaging Channels

Date: 📅 January 27, 2027 (Wednesday)

Time: ⏰ 2:00 PM – 3:00 PM (Asia/Manila)

Location: 📍 Live via Google Meet

💡 Are Your Automated Customer Support Chatbots Exposing Sensitive Customer Records?

Deploying conversational AI chatbots, automated Messenger flows, and WhatsApp support tools streamlines business responsiveness, but handling personal information automatically without strict data privacy safeguards creates major legal risks. Unencrypted data logs, lack of explicit consent prompts, and insecure webhook connections can lead to severe Data Privacy Act (DPA) violations and corporate data breaches.

What if you could deploy fully compliant customer support automation—protecting user records, managing consent legally, and securing API data pipelines?

Are you struggling to maintain privacy compliance in customer automation?

• ❌ Capturing Unconsented Personal Data: Collecting phone numbers, email addresses, or payment details in chat flows without clear privacy disclaimers

• ❌ Unsecured Third-Party Chat Integrations: Connecting webhooks and automated chat tools (ManyChat, Tidio, custom LLMs) without data encryption

• ❌ Indefinite Chat Log Retention: Storing transcript histories containing sensitive user records indefinitely in unencrypted cloud databases

• ❌ Lack of User Consent & Opt-Out In-Chat: Failing to provide clear options for users to speak to human agents or request data deletion

The Goal: Equip IT leads, chatbot developers, Data Protection Officers (DPOs), digital marketers, and customer support leads with privacy-by-design workflows for conversational AI and messaging tools.

🔥 What You’ll Learn

• Data Privacy Act (DPA) Rules for Conversational AI & Chatbots

  Understanding legal obligations when collecting, processing, and storing personal data via automated chat platforms

• Designing Compliant Chat Consent & Opt-In Sequences

  Structuring initial greeting flows to present transparent privacy notices and capture legally valid consent before gathering data

• Securing Webhooks & API Data Transfers in Messaging Tools

  Implementing encryption, secure token authentication, and data minimization across ManyChat, Zapier, and custom LLM endpoints

• Automating Chat Log Retention & Deletion Protocols

  Configuring automated data purges to clear temporary support transcripts and user personal details on set schedules

• Handling “Right to Human Intervention” & Deletion Requests

  Setting up seamless handoff triggers to human support agents and automating user data erasure commands within chat

• Auditing Third-Party AI & SaaS Chat Providers

  Evaluating cloud chatbot vendors for Data Processing Agreements (DPAs), server location compliance, and encryption standards

🎯 Who Should Attend?

• ✔ Systems Administrators & Chatbot Developers configuring automated Messenger, WhatsApp, and web chat workflows

• ✔ Data Protection Officers (DPOs) & Compliance Officers auditing conversational AI tools and automated customer communication

• ✔ Customer Experience (CX) & Support Managers scaling automated support response speeds safely without privacy risks

• ✔ Digital Agency Directors & Automation Leads deploying compliant lead generation and support chat systems for clients

• ✔ E-Commerce Store Owners capturing buyer details and resolving support tickets via automated messaging platforms

🎟️ Ticket Tiers

🎓 Special Discounts Verification

To claim the 50% discount rates above, eligible participants must submit verification using the corresponding scholarship/discount application links:

👴 Senior Citizens: https://roc.ph/scholarships/seniorcitizen/

🎓 Students: https://roc.ph/scholarships/student/

♿ PWD: https://roc.ph/scholarships/pwd/

⚠️ Note: Limited slots available to ensure an interactive Q&A session. Reserve yours early!

📌 Secure Your Slot Now

🔗 Register Here: https://roc.ph/event/data-privacy-in-chatbots-and-customer-automation-2/

Missed the live event? Avail our Online Full Access (e-recording & e-certificate) at: https://roc.ph/service/data-privacy-in-chatbots-and-customer-automation-2

💬 “Automated messaging speeds up support, but data privacy preserves customer trust. Build conversational tools that protect user data by design.”

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