🚀 FREE WEBINAR ALERT! 🚀

📅 EVENT DETAILS

• Date: July 10, 2026 (FRIDAY)

• Time: 12:30 AM – 1:30 AM (Asia/Manila)

• Where: Google Meet (Link will be sent to your email after registration)

🤝 Are poor communication and unresolved issues quietly driving your clients away?

In today’s competitive marketplace, bad service spreads fast, but exceptional support locks in customer loyalty for years. Whether you are managing an online store, running a service-based agency, or working as a front-line support agent, your ability to handle issues calmly, professionally, and efficiently determines your brand’s reputation and repeat revenue.

“Customer Service Practices” is a practical, strategy-driven webinar designed to help small businesses, remote support teams, and freelancers master the art of client satisfaction. Learn how to navigate difficult conversations, build a structured ticketing or communication workflow, and establish trust with every single interaction.

💡 WHAT YOU’LL LEARN

• Core communication principles for turning frustrated callers or buyers into brand advocates.

• Step-by-step frameworks for handling difficult complaints and de-escalating high-stress situations.

• Best practices for managing support channels (email, live chat, and social media) efficiently.

• How to gather and use customer feedback to fix repeating operational bottlenecks.

• Actionable habits to build empathy and professionalism across remote and digital customer support.

👥 WHO SHOULD ATTEND?

• Customer support agents, help desk representatives, and virtual assistants.

• E-commerce merchants, marketplace sellers, and small business operators.

• Service-based agency owners and freelancers handling direct client communication.

• Team leads and operations managers looking to establish support guidelines and metrics.

• Anyone interested in polishing their business communication and customer relationship skills.

🎟️ Ticket Tiers Build Fast. Launch Smart. Grow Your Business.

• Free Webinar Pass Without E-certificate

• Super Early Bird — ₱150 / ₱350

• Early Bird — ₱200 / ₱400

• Late Pass — ₱250 / ₱450

• Full Access — ₱300 / ₱500 (Live + Recording + E-Certificate)

🚀 SECURE YOUR SLOT NOW

👉 Register Here: https://roc.ph/event/costumer-service-practices

💬 WORDS TO WORK BY

“Success for growing businesses isn’t just about collecting customer transactions—it’s about moving your organization from reactive problem-solving to the responsible stewardship of excellent customer service and long-term client trust.”

🔗 STAY UPDATED & USEFUL LINKS

Keep your digital skills sharp by checking out our upcoming sessions or reviewing past events:

• Upcoming Webinars: roc.ph/event
• Recorded Webinars: ronoliverclarin.com/courses
• Webinar Policy: roc.ph/policy/webinar/

#CustomerService #ClientSupport #BusinessCommunication #CustomerSatisfaction #VirtualAssistant #SmallBusinessTips