1.     Terms and acceptance

By accessing and using this website (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use between ROC.PH and you, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

This Site is controlled and operated by ROC.PH Digital Marketing Services (“ROC.PH”) from its offices within the Philippines. ROC.PH makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where its contents are illegal, is prohibited. Those who choose to access this site from locations outside the Philippines are responsible for compliance with all applicable laws.

2.      IP Ownership / Use license

The material provided on this Site is protected by law, including without limitation, Philippines Copyright law. The copyright in all material provided on this Site is held by ROC.PH. Except as expressly permitted by ROC.PH, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of ROC.PH or the copyright owner.

Permission is granted to you to download and use the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.

You may not:

·         Modify or copy the materials

·         Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)

·         Attempt to decompile or reverse engineer any software contained on ROC.PH’s website

·         Remove any copyright or other proprietary notations from the materials

·         Transfer the materials to another person or “mirror” the materials on any other server

This permission shall automatically terminate if you violate any of these restrictions and may be terminated by ROC.PH at any time. Upon termination of your permission, you must destroy any downloaded materials in your possession whether in electronic or printed format. ROC.PH reserves the right to terminate your account at any time for any reason.

The materials on this Site are provided with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the Government is subject to restrictions as set forth in the applicable laws and regulations. Use of the Site by the Government constitutes acknowledgment of ROC.PH’s proprietary rights in them

3.     Disclaimer


4.     Limitations


5.     Revisions and data errata

The materials appearing on ROC.PH’s web site could include technical, typographical, or photographic errors. ROC.PH does not warrant that any of the materials on its web site are accurate, complete, or current. ROC.PH may make changes to the materials contained on its web site at any time without notice. ROC.PH does not, however, make any commitment to update the materials.

6.     Links

ROC.PH has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ROC.PH of the site. Use of any such linked website is at the user’s own risk.

7.     Site terms of use modifications

ROC.PH may revise these terms of use for the Site at any time without notice. By using the Site, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8.     Governing law

Any claim relating to ROC.PH’s web site shall be governed by the laws in the Philippines without regard to its conflict of law provisions.

9.     Feedback

Any material, information, or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by ROC.PH or its affiliates for any purpose whatsoever, including developing, manufacturing, and marketing products. Notwithstanding the foregoing, all personally identifiable information provided to ROC.PH will be handled in accordance with ROC.PH’s privacy policy. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

10.  Ownership, trademarks & provided assets

You own all graphics and files we create during any month paid in full. You will provide all content/copy to be used in our designs. You agree that any materials provided to are proofed and approved to be used in your designs and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our designs. We are not liable for the materials you provide as it pertains to license or trademark issues and you represent to ROC.PH that all materials provided do not infringe on the intellectual property rights of third parties.

You agree to indemnify, defend, and hold harmless ROC.PH and its affiliates, officers, members, managers, agents, successors and assigns (the “Indemnified Parties”) from and against all claims, demands, liabilities, damages, and costs including, without limitation, its reasonable attorneys’ fees, arising out of or relating to (i) your breach of any of the terms of this Agreement, (ii) your use of the services provided pursuant to the Site, and (iii) infringement of third party’s intellectual property rights or other proprietary rights.

11.  Don’t abuse the ROC.PH

ROC.PH is designed for the reasonable use of a single individual from a non-creative based small business. We are not meant to replace a full-time graphic designer – so use your common sense!

If we find that you are not in alignment with our model, sharing accounts/logins, violate our core values, or are abusing our services or team in any way, including using our services for illegal or adult/pornographic we reserve the right to cancel your account.

Your right to use the ROC.PH services shall terminate upon your breach of any term of this Agreement.

12.  Output files

While we do our best to minimize any mistakes, due to the nature of creative design we can not guarantee all files delivered will be 100% error free. Upon file delivery you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. ROC.PH is not responsible or liable for any losses or expenses incurred from errors or omissions.

13.  Sample work

By default, you agree to provide ROC.PH with a non-exclusive right and license to publish your work in our portfolio, social media or other communication efforts. We will do our best to seek written permission before we post anything publicly. If you would like to revoke this right, please notify our team in writing to info@roc.ph.

14.  Confidentiality

We uphold confidentiality in all communication regarding your brand and business. We will only communicate to those who have been authorized on your account and will not share any information provided with anyone outside our organization, subject to our Privacy Policy.

15.  Work and delivery output

While we can accept 1, 5, 10, 50, 100 or even unlimited requests and revisions, our output volume depends on many factors, namely depending on the total request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines but our suggestion is to not use our service for time sensitive requests.

16.  Digital Millenium Copyright Act (DMCA)

In the event materials are made available to this Site by third parties not within our control, we are under no obligation to, and do not, scan such content for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Site. If you believe any materials on the Site infringe a copyright, you should provide us with written notice that at a minimum contains:

1.      A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2.      Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

3.      Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

4.      Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

5.      A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

6.      A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

All DMCA notices should be sent to our designated agent as follows:

Management Department
ROC.PH Digital Marketing Services
Blk98 Lot25 Beaumont Street
Village 3 Metro South Subdivision
General Trias, Cavite
Philippines 04107

It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.

17.  Review the knowledge base

Finally, you agree that you’ve reviewed and understand the content within our knowledge base outlining details on how our tool works and its scope of service.

By submitting the online order form or by using ROC.PH’s service, Customer hereby agrees to ROC.PH’s Terms of Service (TOS), the Acceptable Use Policy (AUP), the No Spam Policy (NSP), Terms and Conditions (TC), the Privacy Policy (collectively referred to as the “Agreements”).

Unless otherwise specified in the Agreements, the usage of “us”, “we” and “our” shall refer to ROC.PH and all its parents, subsidiaries, successors and assigns (unless otherwise specified, “ROC.PH Digital Marketing Services.” and “ROC.PH” shall have the same meaning and shall be interchangeable). The usage of “you”, “your”, “they” and “them” shall refer to the Customer of ROC.PH.

You hereby acknowledge that you have read the Agreements and fully understood the contents thereof. You also acknowledge that you agree to the terms and conditions of, and will comply in good faith with the Agreements.

ROC.PH does not tolerate pornography, spamming the internet, phishing and other illegal activities. ROC.PH reserves the right to terminate these kind of websites right away at our discretion to preserve the integrity of the Company and Service.

A. Agreement for Services

1. ROC.PH will provide, and Customer will purchase and pay for, the plan package services (the “Service” or “Services”), according to the service fees specified in the online order form (“Order Form”) for the applicable Service Description. Customer acknowledges that the service fees have been communicated to the Customer, and that Customer is aware of all applicable charges as per the Agreements. Customer also understands that no promotional offers will apply to their individual service unless said promotional offers are specified in the TOS.

2. ROC.PH reserves the right to refuse or discontinue service to anyone at its sole discretion.

3. ROC.PH may modify technical specifications applicable to the Services so long as such medications do not result in any significant changes to the features and functionalities of the Services.

B. Term.

1.Customer agrees to be bound by the service term selected on the Order Form or via applicable promotional codes that may require Customer to order ROC.PH’s Service for a certain minimum period of time (“Term”). Customer agrees to pay, in advance for a monthly, quarterly or yearly service term, for plan package services to be rendered.

C. Payment.

1. Establishment and provision of Service is contingent upon receipt of payment from Customer to ROC.PH. Customer must pay in full for the Services before ROC.PH shall begin to provide the Services to Customer.

2. Setup fees will be charged and are due at the time of the Customer’s initial request of the Services requiring setup.

3. Customer agrees to pay all taxes applicable to the account, and agrees to a no-refund policy, as provided in Clause G below.

4. Renewal notice/Invoice shall be sent to the Customer five (5) days before the expiration of the Term. If prior payment was made by credit card, any renewal or recurring billings shall be charged automatically on the date the invoice is sent. ROC.PH may apply the amount due at any time to the credit card listed on file.

5. Unless otherwise expressly provided, all monetary amounts to which the Agreements refer shall be in Philippine Pesos.

6. ROC.PH payment modes are Paypal, credit cards, bank deposit, checks and cash paid in our office. Read https://www.roc.ph/payment.html for details.

7. Except only on the ground of double payment, disputed charges to your credit card issuer, also known as chargebacks, which, in ROC.PH’s sole discretion, are invalid under the terms and conditions of this Agreement, shall result in Service suspension or interruption, subject to reconnection fees to restore the desired service. All credit card disputes based on prior payment must be reported within sixty (60) days from the time the fees were charged to the credit card

E. Delinquent Accounts.

1. Failure to pay Invoices due on Plan Packages and Other Services shall result to the suspension of the Service three (3) days after the due date, and then termination five (5) days after the due date.

2. ROC.PH is not and shall not responsible for data integrity for any accounts that are suspended, interrupted, disconnected or terminated for non-payment of Services.

3. The termination or suspension of the Service shall not relieve you of responsibility for the payment of all accrued service fees, and any collection fees to which ROC.PH may be entitled under the Agreements or under applicable law. Overdue amounts may be turned over to an external agency for collection, in which case you agree to pay to ROC.PH a “Processing and Collection” Fee of not less than One Thousand Pesos (Php 1,000.00) or more than Five Thousand Pesos (Php 5,000.00). Returned checks shall be charged a service fee of Php 1,000.00

F. Account Cancellation.

1. Customers may voluntarily cancel their account at any time, with or without any reasons, subject to the following:

a. Plan Packages Request for cancellation can be sent anytime to billing@roc.ph .

b. Other Services. Request for cancellation shall be sent to billing@roc.ph five (5) working days before the renewal date.

c.  Enterprise. Cancellation is subject to terms outlined in the Enterprise contract.

2. You understand and agree that ROC.PH does not provide any refunds, pro-rated or otherwise, in connection with cancellations, pursuant to Clause G below. No more charges shall be billed to the account upon cancellation. However, cancellations made on or after the renewal date shall be subject to renewal fees.

G. Refunds and 30-Day Guarantee.

1. Except as explicitly provided in this section, all payments to ROC.PH, including, but not limited to, setup fees and annual fees regardless of usage, are non-refundable.

2. Without waiving any of its other rights under the Agreements, ROC.PH offers to its Customers a one-time 30-day money-back guarantee (“30-Day Guarantee”) ONLY on fees for plan package services, but NOT including any of the following fees: (a) Setup fees; (b) Fees for domain name registrations; (c) Fees charged for exceeding your allotted disk storage space or bandwidth; (d) SSL certificate fees; (e) Enterprise Web design fees; (f) Enterprise marketing fees; (g) Any add-on services, features, software; and (h) Any other fees for services involving a third party. You may not transfer or assign the 30-Day Guarantee to any third party.

3. You are entitled to a maximum of one (1) 30-Day Guarantee. The 30-Day Guarantee applies only to your first order of Plan Package services from ROC.PH Digital Marketing Services. Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of plan package do NOT make you eligible for an additional 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, whether or not in relation to your existing account, your existing account will be canceled, but no money will be refunded to you.

4. The 30-Day Guarantee may be availed by the cancellation of account within thirty (30) days from the start of the Term, by sending a cancellation request email to billing@roc.ph , as provided in Clause F above. If you do not cancel your account within thirty (30) days of the beginning of your service, your right to the 30-Day Guarantee shall expire forever and may not be revived under any circumstances, without our prior express written approval.

5. You will not be eligible for the 30-Day Guarantee if you violate any of the provisions of the Agreements. You agree that you will not circumvent the restrictions on the 30-Day Guarantee described in this document, or attempt to circumvent those restrictions by any means, including, but not limited to, the following actions:

a. Creating multiple accounts, using the same customer name or different customer names;

b. Canceling your account for the sole purpose of obtaining a refund and then registering for a new account;

c. Organizing multiple business entities or using assumed business names for the purpose of circumventing these restrictions;

d. Knowingly providing false or misleading information when you register for your account; or

e. Requesting a refund under the 30-Day Guarantee at any time after you have already received a refund under that guarantee.

H. Violation of Laws

1. Customer represents and warrants to ROC.PH that it has complied, and will comply, with all applicable laws and regulations, of any applicable jurisdiction, including but not limited to the Philippines and the United States of America, and that each party has not engaged in, and shall not engage in, any illegal or improper action, and has not made, and shall not make, any improper payment to influence or effectuate any contracts regarding the Services and/or the Agreements.

2. Customer agrees not to engage in any activity that violates any international or local laws applicable to the Services described in the Agreements. ROC.PH reserves the right to discontinue the provision of Services to any Customer that it deems, in its sole discretion and/or upon notice by the proper party or government authority, to have violated any conditions of the Agreements or applicable laws. ROC.PH will cooperate with all law enforcement agencies in relation to alleged violations of laws.

I. Back-ups and Maintenance.

1. Customers are responsible for maintaining their own set of back-up files. Nevertheless, ROC.PH does back-up Plan Package accounts with hosting service daily, but these back-ups are intended solely for ROC.PH’s administrative purposes.

In the event that you need to recover data from a back-up, ROC.PH will use reasonable efforts to restore data to your account from the appropriate back-up. However, this service is not intended to replace or substitute for your own set of back-ups. ROC.PH does not guarantee the availability, completeness, currency or integrity of its back-up files. You understand and agree that ROC.PH’s back-up policy does not create, and ROC.PH disclaims any warranties, expressed or implied, for which ROC.PH can be held liable.

ROC.PH does not provide compensation of any kind for lost, inaccurate, incomplete, or outdated data in the event that ROC.PH back-ups do not function properly, regardless of the reason(s) for any such malfunction, even if the malfunction was due to the fault or negligence of ROC.PH or any of its employees or agents, and regardless of whether ROC.PH had been informed of the possibility of such malfunction, or any fault or negligence that might cause it.

ROC.PH does not provide back-up on Enterprise and back-up responsibility entirely rests on the Customer.

2. ROC.PH may, at its sole discretion, suspend the Services in cases of network or equipment modification, preventive or emergency maintenance, or as may be required under the circumstances or applicable law.

J. Indemnity.

Customer agrees to defend, indemnify and hold harmless ROC.PH, its parents, subsidiaries, officers, employees, agents, successors or assigns, against any losses, claims, damages, liabilities, penalties, actions, proceedings or judgments (collectively, “Losses”) to which we may become subject and which Losses arise out of, or relate to the Agreements or Customer’s use of the Services, and to reimburse us for all legal and other expenses, including reasonable attorneys’ fees we incur in connection with investigating, defending, or settling any Losses whether or not in connection with pending or threatened litigation in which we are made a party.

K. Limitations of Liability / Disclaimer.

1. ROC.PH shall not be liable under any circumstances to you or any person claiming through you or any direct, indirect, incidental, special or consequential damages, punitive or exemplary damages, or for any loss of profits, loss of revenue, loss of use, or loss of data resulting from the use of ROC.PH’s services by customer or third parties, regardless of the form of action or theory of liability, or any loss of data resulting from delays, nondeliveries, misdeliveries or service interruptions.

2. ROC.PH provides the services and products as is, without warranty of any kind, whether expressed or implied. ROC.PH disclaims all warranties of non-infringement of any third party rights, and disclaims all implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Customer shall be solely responsible for the selection, use, and suitability of the services and ROC.PH shall have no liability thereof.

3. To the maximum extent permitted by law, ROC.PH disclaims all warranties, representations or other endorsements, expressed or implied, with regard to the information accessed from, or through, this services, the systems which provide it and the Internet. ROC.PH does not assume any liability for the completeness, accuracy, or usefulness of any information disclosed or materials accessed through its services, its systems, its networks, or the Internet.

L. Force Majeure.

ROC.PH shall not be liable or deemed to be in default for any delay or failure in performance of its obligations under the Agreements or other documents, or interruption of Service resulting directly or indirectly from acts of God, civil or military authority, any law, order proclamation, regulation, ordinance, demand or requirement of any governmental authority, acts of public enemy, war, terrorism, riot, civil disturbance, insurrection or other violence, explosion or other casualty or accident, fire, explosion, earthquake, flood, the elements, strike or labor dispute, shortage of suitable parts, materials, labor or transportation, magnetic interference, interruption of electrical power or other utility service, unavailability of any telecommunications or wireless service or connection to any telecommunications or wireless service, or any cause beyond the reasonable control of ROC.PH.

M. Abuse of ROC.PH Staff or Support Personnel.

1. ROC.PH takes pride in providing excellent service to all its Customers. It is our policy to treat our Customers with the highest level of respect and courtesy, and, in return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate the Service for abusive conduct, customers will be given five (5) days’ notice to find a new service provider. We will issue a refund only for the unused portion of pre-paid service.

2. Abusive conduct includes, but is not limited to, the following behaviors: (a) Repeatedly addressing members of our staff in a demeaning or rude manner; (b) Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to e-mail, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol (VoIP), or in-person communication; (c) Yelling or shouting at our staff; (d) Deliberately using all capital (uppercase) letters in any written communication to our staff; (e) Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or (f) Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.

N. No Waiver of Rights by ROC.PH.

No course of dealing and no delay in exercising, or omission to exercise, any right, power or remedy accruing to ROC.PH under the Agreements shall impair any such right, power or remedy or be construed to be a waiver thereof or an acquiescence therein; nor shall the action of ROC.PH in respect of such default or circumstance, or any acquiescence by it thereto, affect or impair any right, power or remedy of ROC.PH in respect of any other default or circumstance, whether similar or not.

O. Governing Law.

The Agreements shall be governed by and construed in accordance with the laws of the Philippines, without regard to choice of law or conflicts of law provisions that would cause the application of the law of another jurisdiction.

P. Notices.

1. From ROC.PH to Customer. ROC.PH will notify you by e-mail of any notices that ROC.PH is required to provide to you under this Agreement, at the most current e-mail address you have provided to ROC.PH. By entering this Agreement, you consent to receive notices by e-mail. You are solely responsible for ensuring that ROC.PH has your most current e-mail address, and ROC.PH shall not be responsible for any lost, misdirected, bounced, forwarded, or undeliverable e-mail that ROC.PH sends to the most current email address you have provided to ROC.PH.

2. From Customer to ROC.PH. Unless otherwise specified in this Agreement, notices to ROC.PH shall be sent to the following mailing address and email:

ROC.PH Digital Marketing Services
Blk98 Lot25 Beaumont Street
Village 3 Metro South Subdivision
General Trias, Cavite
Philippines 04107

1.      Management Department

a.      HR Team: hr@roc.ph

b.      Finance & Accounting / Billing Team : billing@roc.ph

2.      Client Services Department

a.      Sales Team: sales@roc.ph

b.      Accounts Team: accounts@roc.ph

c.       Business Development Team: partners@roc.ph

3.      Digital Operations:

a.      General Inquiries: info@roc.ph


Q. Entire Agreement.

1. The Agreements comprises the entire agreement between you and ROC.PH, and supersedes any prior or previous agreements between you and ROC.PH with respect to the subject matter of the Agreements; provided, however, that you agree that you shall be subject to any additional terms and conditions of which ROC.PH notifies you from time to time, pursuant to the Agreements.

2. The Agreements may not be modified orally.

R. Assignment.

Customer shall not assign or attempt to assign its obligations under the Agreements without ROC.PH’s prior and express written consent to such assignment. ROC.PH may assign any or all of its rights and obligations under the Agreements at any time without prior notice to or consent of Customer.

S. Arbitration and Venue.

1. Any controversy or claim arising out of or relating to the Agreements or any breach thereof in excess of PhP 15,000.00 shall be settled by arbitration in competent courts of City of General Trias, Cavite, Philippines.

2. Jurisdiction and venue for arbitration or litigation of any dispute, controversy, or claim arising out of, in connection with, or in relation to the Agreements, or the breach thereof, shall be proper only be in City of General Trias, Cavite, Philippines, to the exclusion of all other courts, venues and/or jurisdictions.

T. Severability.

In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties hereto, and the remainder of the provisions shall remain in full force and effect.

Refund Policy

30 Days Money Back Guarantee

How does the ROC.PH guarantee work?

Your first purchase of ROC.PH’s services is backed by our 30-day money-back guarantee. If you are not satisfied with your purchase of our services, we will gladly issue a full refund. We develop and sell services that we use ourselves and have thousands of satisfied customers in the Philippines, worldwide, and our customer support service is an example for others. That is why we can afford to offer our product with this special money back guarantee. To submit your refund request, simply contact us with your purchase details within 30 days of your purchase. Please include your order number and tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are processed within 10 days.

Is the guarantee 1 month or 30 days?

Refund orders are processed at the sole discretion of our company.ROC.PH Digital Marketing Services shall, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.

Before Requesting For Refund

If you’re having any problems on services or using our platform, please contact us and take advantage of our friendly, experienced customer support. Our support team will help you with creating, updating and status feedback of all requests.. Our support team is always ready to answer any questions you may have about our services.

Our Committment

In common when our client is almost ready to request a refund, he/she contacts us for help. We perform assistance, help him/her to learn and use our platform and he/she becomes one of our happiest clients! We are fully confident that you’ll absolutely love our services because 1000+ clients are more than satisfied with our services and refund rate does not exceed even 0.5%.

Refund Policy

1. Time limit for refund requests and grounding reasons

If you have problems getting our platform or services, we will be happy to provide a full refund within 30 days since the first purchase. After 30 days, no refunds will be given.

Refund requests can be submitted through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you apply for a refund.

Please make sure your request does not contradict our Refund Policy.

2. Processing Refund requests

Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.

2.a. User’s responsibility

Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk.

Please give it 24-48 hours for our Support Team to get back to you on your support requests (read details of our support policy).

2.b. Illegitimate refund requests

Refunds will not be granted if you simply decide not to use the purchased services. We stand behind our services and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

2.c. Incompatibility with third-party products or software

Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our services with some third-party software. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Support Team is always eager to assist you and deliver highly professional support in a timely manner.

3. Payment of refunds

In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 15 working days since your request has been approved. 30% processing fee will be deducted from the refund amount.

4. Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at billing@roc.ph.

5. Add-on services

All add-on services are not covered of this guarantee.

Addons Refund

We don’t offer refunds to add-on services such as the following:

  • Domain Registration, renewal & transfer
  • SSL Security
  • Business Email
  • E-commerce
  • additional Hosting Server bandwidth
  • additional Hosting Server Disk Space
  • Visit Your Office Consultation including transportation expenses.
  • Logo Creation including redesign & editing
  • Video Creation including redesign & editing
  • Product Photography

Enterprise Refund

ROC.PH aims to be honest and faithful to its clients. We will be upfront with our clients’ needs and do everything in our best effort to offer the best service. With that being said, ROC.PH does not guarantee its services to any extent.

ROC.PH believes in helping its customers as far as possible, and has therefore a liberal refund policy.
Under this policy:

  • Generally due to the nature of our work, we do not assure any refunds upon cancellation.
  • To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you;
  • To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs
  • To send periodic emails – the email address you provide us may be used to respond to your inquiries, send you newsletters, and/or other requests or questions.

ROC.PH Digital Marketing Services (ROC.PH), is committed to keeping any personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with ROC.PH of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. ROC.PH is committed to complying with Republic Act 10173 or the Data Privacy Act of 2012, and its implementing rules and regulations.

THEREFORE, this Privacy Policy Agreement shall apply to ROC.PH Digital Marketing Services, and thus it shall govern any data collection and usage thereof. Through the use of https://roc.ph, you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  1. Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
  2. Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. This site intends to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this site.

ROC.PH Digital Marketing Services may have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race and religion at a later time. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

 It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand how other websites garner, make use of and share information collected.

Use of Information Collected

  1. ROC.PH Digital Marketing Services may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://roc.ph. ROC.PH Digital Marketing Services may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
  2. ROC.PH Digital Marketing Services does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.
  3. ROC.PH Digital Marketing Services may feel it necessary, from time to time, to make contact with you on behalf of other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.
  4. ROC.PH Digital Marketing Services may deem it necessary to follow websites and/or pages that our users may frequent to gleam what types of services and/or products may be the most popular to customers or the general public.
  5. ROC.PH Digital Marketing Services may disclose your personal information, without prior notice to you, only if required to do so under applicable laws and/or in a good faith belief that such action is deemed necessary or is required to:
    1. Remain in conformance with any decrees, laws and/or statutes or to comply with any process which may be served upon ROC.PH Digital Marketing Services and/or our website;
    2. Maintain, safeguard and/or preserve all the rights and/or property of ROC.PH; and
    3. Perform under demanding conditions to safeguard the personal safety of users of https://roc.ph and/or the general public.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

ROC.PH Jobs Applicant Information

We also collect information that is provided to us by ROC.PH jobs candidates (“Applicants”), when they apply to any of the open positions published at https://roc.ph/careers, by e-mail or otherwise (as further described in Section ‎7 below).

Children Under the Age of 18

ROC.PH Digital Marketing Services does not knowingly collect personally identifiable information from children under the age of eighteen (18) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of eighteen (18) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to info@roc.ph. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. ROC.PH Digital Marketing Services does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Social Media Features and Framed Pages

Our Services include certain Social Media features and widgets,  single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.

In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

ROC.PH jobs applications 

ROC.PH welcomes all qualified Applicants to apply to any of the open positions published at https://roc.ph/careers, by sending us their contact details and CV (“Applicants Information”) via the relevant Position Application Form on our Website, or through any other means provided by us.

We understand that privacy and discreetness are crucial to our Applicants, and are committed to keep Applicants Information private and use it solely for ROC.PH’s internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

Please note that ROC.PH may retain Applicants Information submitted to it for no longer than two years after the applied position has been filled or closed. This is done so we can re-consider Applicants for other positions and opportunities at ROC.PH; so we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at ROC.PH.

If you previously submitted your Applicants Information to ROC.PH, and now wish to access it, update it or have it deleted from ROC.PH’s systems, please contact us at hr@roc.ph.


ROC.PH Digital Marketing Services shall endeavour and shall take every precaution to maintain adequate physical, procedural and technical security concerning our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. Also, ROC.PH Digital Marketing Services is a licensee and secured by Let’s Encrypt.

If you believe that your privacy has been breached by ROC.PH, please contact us at our e-mail address below.

Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your ROC.PH password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to ROC.PH. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.

No Spam, Spyware, or Virus

Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

Changes to Privacy Policy Agreement

ROC.PH Digital Marketing Services reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at https://roc.ph, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time ROC.PH Digital Marketing Services decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. Also, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

ROC.PH’s Right


How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@roc.ph
Telephone Number: +63 (046) 538 75 90
Mailing Address:
ROC.PH Digital Marketing Services
 Blk98 Lot25 Beaumont Street
Village 3 Metro South Subdivision
General Trias, Cavite,
Philippines 04107

The website is owned by ROC.PH Digital Marketing Services.

By viewing this website or anything made available on or through this website, including but not limited to programs, products, services, opt-in gifts, e-books, videos, webinars, blog posts, newsletters, emails, social media, and/or other communication (collectively referred to as “Website”), you are agreeing to accept all parts of this Disclaimer. Thus, if you do not agree to the Disclaimer below, STOP now, and do not access or use this Website.

The information provided in or through this Website is for educational and informational purposes only and solely as a self-help tool for your own use.

ROC.PH Digital Marketing Services and its representatives are not an attorney, accountant or financial advisor, nor we holding out to be. The information contained in this Website is not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. Although care has been taken in preparing the information provided to you, We cannot be held responsible for any errors or omissions, and we accept no liability whatsoever for any loss or damage you may incur. Always seek financial and/or legal counsel relating to your specific circumstances as needed for any and all questions and concerns you now have, or may have in the future. You agree that the information on our Website is not legal or financial advice.

ROC.PH aim to accurately represent the information provided to us on or through our Website. You acknowledge that you are participating voluntarily in using our Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from our Website to your life, family or business.

ROC.PH role is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. We cannot predict and we do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website.

ROC.PH Digital Marketing Services reserves the right to edit or delete any comments submitted to this blog without notice due to:

  • Comments deemed to be spam or questionable spam
  • Comments including profanity
  • Comments containing language or concepts that could be deemed offensive
  • Comments that attack a person individually

Any earnings or income statements or examples shown through our Website are only estimates of what might be possible now or in the future. There can be no assurance as to any particular financial outcome based on the use of our Website. You agree that we are not responsible for your earnings, the success or failure of your personal or business decisions, the increase or decrease of your finances or income level, or any other result of any kind that you may have as a result of information presented to you through our Website. You are solely responsible for your results.

ROC.PH Digital Marketing Services present real world experiences, testimonials, and insights about other people’s experiences with my Website for purposes of illustration only. The testimonials, examples, and photos used are of actual clients and results they personally achieved, or they are comments from individuals who can speak to ROC.PH character and/or the quality of ROC.PH work. They are not intended to represent or guarantee that current or future clients will achieve the same or similar results; rather, these testimonials represent what is possible for illustrative purposes only.

As with all situations, there are sometimes unknown individual risks and circumstances that can arise during use of ROC.PH Website that cannot be foreseen that can influence or reduce results. You understand that any mention of any suggestion or recommendation on or through ROC.PH Website is to be taken at your own risk, with no liability on ROC.PH part, recognizing that there is a rare chance that illness, injury or even death could result, and you agree to assume all risks.

By using this Website, you agree to absolve ROC.PH Digital Marketing Services of any liability or loss that you or any other person may incur from use of the information, products or materials that you request or receive through or on ROC.PH Website. You agree that ROC.PH will not be liable to you, or to any other individual, company or entity, for any type of damages, including direct, indirect, special, incidental, equitable or consequential loss or damages, for use of or reliance on ROC.PH Website. You agree that ROC.PH do not assume liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease or condition or issue, or any other type of loss or damage due to any act or default by ROC.PH or anyone acting as our agent, consultant, affiliate, joint venture partner, employee, shareholder, director, staff, team member, or anyone otherwise affiliated with ROC.PH Digital Marketing Services business, who is engaged in delivering content on or through this Website.

You hereby fully and completely hold harmless, indemnify and release ROC.PH Digital Marketing Services and any of our agents, consultants, affiliates, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with ROC.PH Digital Marketing Services business from any and all causes of action, allegations, suits, claims, damages, or demands whatsoever, in law or equity, that may arise in the past, present or future that is in any way related to ROC.PH Website.


Although every effort is made to ensure the accuracy of information shared on or through this Website, the information may inadvertently contain inaccuracies or typographical errors. You agree that ROC.PH not responsible for the views, opinions, or accuracy of facts referenced on or through ROC.PH Website, or of those of any other individual or company affiliated with my business or me in any way. Because scientific, technology and business practices are constantly evolving, you agree that ROC.PH not responsible for the accuracy of ROC.PH Website, or for any errors or omissions that may occur.

References or links in ROC.PH Website to the information, opinions, advice, programs, products or services of any other individual, business or entity does not constitute ROC.PH Digital Marketing Services formal endorsement. ROC.PH merely sharing information for your own self-help only. ROC.PH is not responsible for the website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in this Website. Conversely, should this Website link appear in any other individual’s, business’s or entity’s website, program, product or services, it does not constitute ROC.PH formal endorsement of them, their business or their website either.

These sample templates are not legal advice and by using them you agree to this disclaimer. The materials below are for informational purposes only and do not constitute advertising, a solicitation or legal advice. You should consult independent legal advice before publishing these agreements. You should read the generated information with care and modify, delete or add all and any areas as necessary. Use of, access to or transmission of such materials and information or any of the links contained herein is not intended to create, and receipt thereof does not constitute formation of, an attorney-client relationship between ROC.PH and the user or browser. You should not rely upon this information for any purpose without seeking legal advice from a licensed attorney in your state, province or country. The information contained is provided only as general information and may or may not reflect the most current legal developments; accordingly, information is not promised or guaranteed to be correct or complete. ROC.PH expressly disclaims all liability in respect to any actions taken or not taken based on any or all of the contents of this website. Further, ROC.PH does not necessarily endorse and is not responsible for any third-party content that may be accessed through this information.

From time to time, ROC.PH may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with us. In the spirit of transparency, ROC.PH want you to be aware that there may be instances when we promote, market, share or sell programs, products or services for other partners and in exchange we may receive financial compensation or other rewards. Please note that we are highly selective and we only promote the partners whose programs, products and/or services we respect. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that ROC.PH is not liable in any way for any program, product or service that we may promote, market, share or sell on or through ROC.PH Website.

By using my Website you are agreeing to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please contact me at info@roc.ph.

These terms and conditions were written on April 1, 2016 and are subject to change at anytime with or without notice.

Legal Information

ROC.PH Digital Marketing Services (aka. “ROC.PH”) is a legally operating business entity registered under:  

• DTI with certificate number of 2296226
• BIR with OCN 1RC0000868591
• City of General Trias business business license plate: 02519

Republic of the Philippines.  

For questions related to our legal documents, you may contact us at info@roc.ph.  


ROC.PH has made this protection articulation in relation to our data gathering, information security, and dissemination practices: Privacy Policy


ROC.PH holds copyright to all content, graphic materials, or any other asset provided on its website. All graphics found on its website are purchased legally with an abiding copyright from its vendor. All trademarks and service marks remain the sole property of their respective holders. You may not utilize contents, graphic materials, or any asset found on the website for any reason or in any way that encroaches the privileges of any third parties. ROC.PH urges you to report to the company, by emailing info@roc.ph, any substance on the website that you believe infringes your copyright.

Copyright Statement


ROC.PH respects the intellectual property of others and we ask our customers to do the same.

If you believe that your copyrighted work has been copied and is accessible on any site for which ROC.PH, provides services in a way that constitutes copyright infringement, you may notify us by providing the following information:

  1. The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner’s behalf.
  2. A copy of the copyright registration or other suitable proof of ownership of the material you believe is being infringed.
  3. A description of the copyrighted work that you claim has been infringed and a description of the infringing activity.
  4. Identification of the location where the original or an authorized copy of the copyrighted work exists (e.g., the URL of the Website where it is posted). You must include enough information to allow us to locate the material. ROC.PH will not search for the allegedly infringing copy; you must identify it specifically.
  5. A description of the manner in which your copyright is being infringed.
  6. Your full legal name, complete postal mailing address, area code and telephone number, and e-mail address.
  7. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law.
  8. A statement by you, made under penalty of perjury, that all of the above information in your Notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
  9. The notice of claims of copyright infringement should be emailed to info@roc.ph.

WARNING: Making a false statement about a ROC.PH customer or sending false or frivolous notices to ROC.PH will be dealt with accordingly, including the filing of the appropriate cases, whether criminal, civil or administrative in nature.


PLAN                           TICKET PRIORITY LEVEL                                   AVERAGE                                                          MAXIMUM

Basic                                    Low                                                          up to 3 business days                                 up to 5 business days

Pro                                      Medium                                                    up to 3 business days                                  up to 4 business days

Premium                              High                                                         up to 2 business days                                  up to 3 business days

PLAN                  TICKET PRIORITY LEVEL                                 NORMAL                                                 AVERAGE                                                 MAXIMUM

Basic                                     Low                                                    up to 3 business days                      up to 4 business days                      up to 5 business days

Pro                                    Medium                                              up to 3 business days                       up to 3 business days                      up to 4 business days

Premium                              High                                             within to 2 business days                   up to 2 business days                      up to 3 business days





This is the first status when your ticket is submitted successfully via portal, email or call.

Virtual Team will check on the ticket.


The customer response to our ticket task via email or portal.

Virtual Team will read your response.


When the Virtual Assistant checked and validate that the information if sufficient and ready to work by one of our Virtual Experts.

Virtual Assistant and Client waiting to receive update from Virtual Experts


 The task is working by assigned Virtual Expert.


When the task requested to cancelled by client. Also, this status used when you didn’t response on the ticket.


The task needs response from one of the supported Marketplace platform you requested. Or, Our Team Leaders are checking the outpu for quality control and assurance.

Support Team is waiting for the Platform Reply
or doing an internal QC and QA on the output.

Awaiting for Client Reply

The task needs response you as our client.

Virtual Team is waiting for client’s feedback.

Feedback or Answered

The task needs response you as our client. Also, This status used when we believe no need further action.

Support Team is waiting for client’s feedback
or no action needed if completed.


The task is resolved or completed. Also, this status used when you didn’t response on the ticket.

No action needed but can reopen if necessary. 

Revision process

All revision requests will be created a new ticket by the team.
Minor requests can be done within the day.

Frequent asked questions

When we platform receive your task and generate it as a ticket, That is the start of virtual assistant response time.

It will start when support team transfer the ticket to In Progress status level.

There are many factor when Virtual Assistant response time ended. Some are the following:

  1.   When the task ticket transfer from Open to In Progress.
  2. When the task ticket automatic change by the system policy 15 days of no response from the client.
  3. When the task ticket cancelled by the client.
  4. When the task ticket is Awaiting for Client or Marketplace Platform reply.

There are many factor when Operations response time ended. Some are the following:

  1. When the task ticket transfer from In progress to Open.
  2. When the task ticket cancelled by the client.
  3. When the task ticket is Awaiting for Client or Platform reply.

When you see the task ticket is on Awaiting for Client or Marketplace Platform Reply status, It means that we are waiting for you as a client or the Marketplace platform supported requested to response. The Virtual Team of Assistants and Experts will hold, pause the response time until we receive a response.

Our Virtual Team are trained to make follow up via SMS, Email or Call on a courtesy basis. The courtesy follow up works when there is no response from client or platform.