WHAT IS TASK? The Ticket email & Task request is
also known as “TASK”.

5 WAYS FOR TASK TICKET CREATION Client Portal SUBMIT TASKS Login to your account and you may create task ticket at the client portal. You can submit your tasks via Portal, Email (support@roc.ph), or call your assigned Virtual Assistant. Email Us PROCESS Send an email to create task ticket via support@roc.ph. PROCESS Call our Official Phone and Mobile Numbers and let one of our support team assist you. Message Us Send a text/sms message from your mobile or to one of our Official Social Media accounts like Facebook Messenger, Viber, Apple Business Chat, WeChat and more. Submit Request Form Call our Official Phone and Mobile Numbers and let one of our support team assist you. Call Us Our Support Team will check on ypur tasks and coordinate with our Virtual Team of Experts and Assistance to complete it. If this is consultation. We make sure you got confirmed appointment slot. Our Virtual Team will give you an update via email and may notif you via text or call. WORKING DONE 1 2 3

WEBSITE WEBSITE CREATION COMING SOON New Layer Once task ticket submitted, One of our support team check the it and forward it the team to working on your Coming Soon page while waiting for the actual design for your website. The average time takes up to 1 week. DESIGN Once Design is approved, You will move to Technical Stage which Web Developer and Graphic Designer will average time work up to 1 business week. TECHNICAL Once Coming Soon is approved, You will move to Design Stage and Web Designer will average time work up to 1 business week.

WEBSITE MAINTENANCE & MANAGEMENT SUPPORT UPDATE We update your website backend or also known as website system at least once a month or depends there is available new version of the modules, components and plugins installed. Sometimes, Advise us if you don’t want to update as often due to software compatibilities. MAINTAIN Our Virtual Team are ready to accept your modification requests if it is a picture, text or other matters. Let us know to check it for you. CHANGES We maintain your website to keep it running, secured and safe for your visitors. Our server are best in the industry and obtained great securities and privacy protection.

ROC.PH offer unlimited consultation for your Marketplace Marketing Strategy ONLINE MARKETING CONSULTATION

Unlimited graphic design services including product edits, banner posters, and revisions GRAPHIC DESIGN

VIRTUAL TEAM
Virtual Assistants handle store creation, account setup, inquiries, promotions, orders, and more Virtual Team