🚀 Customer Retention > Customer Acquisition
📅 March 18, 2026 (Wednesday)
⏰ 10:00 AM – 11:00 AM
📍 Live via Google Meet (Access link sent after registration)
💡 Keep Customers Coming Back — Profit More Without Chasing New Leads.
Many MSMEs focus heavily on getting new customers but neglect the ones they already have.
Common challenges include:
❌ Customers buying once but never returning
❌ Spending too much on ads while repeat sales remain low
❌ Weak loyalty programs or engagement strategies
❌ Losing touch with your best customers
❌ Unsure how to create experiences that encourage repeat purchases
The reality? It costs 5–7x more to acquire a new customer than to retain an existing one.
In this practical 1-hour implementation-focused session, you’ll learn how to turn first-time buyers into loyal customers — increasing revenue and creating lasting relationships.
This session is designed specifically for MSMEs, e-commerce store owners, service providers, startups, and customer-facing businesses.
🔥 What You’ll Learn
✅ Why Retention Beats Acquisition Every Time
✅ Understanding Customer Lifetime Value (CLV)
✅ Simple Retention Strategies for Small Businesses
✅ Email, SMS, and Social Media Engagement Techniques
✅ Building Loyalty Programs Without Overcomplicating Things
✅ Turning Feedback Into Action for Better Customer Experiences
✅ Upselling and Cross-Selling Without Being Pushy
✅ Measuring Retention Success
✅ Real-Life Examples of Businesses Doing Retention Right
No complicated systems.
Just practical retention strategies you can apply immediately.
🎯 Who Should Attend?
✔ MSME Owners & Entrepreneurs
✔ E-commerce Store Owners
✔ Service-Based Business Owners
✔ Startup Founders
✔ Marketing & Customer Experience Managers
✔ Social Media & Content Managers
✔ Customer Support Teams
✔ Freelancers & Consultants
✔ Anyone who wants loyal, repeat customers
🎟️ Choose Your Ticket
All live passes include:
✔ Live Google Meet Access
✔ Downloadable Materials
✔ E-Certificate of Participation
🎓 Student Passes
🐥 Early Super Bird – ₱150 (Until March 15, 2026)
🐣 Super Bird – ₱200 (Until March 16, 2026)
⏳ Late Pass – ₱250 (Until March 18, 2026)
🎥 Full Access (Live + Recording + E-Certificate) – ₱300 (Available until March 18, 2026)
💼 Professional / Business Owner Passes
🐥 Early Super Bird – ₱350 (Until March 15, 2026)
🐣 Super Bird – ₱400 (Until March 16, 2026)
⏳ Late Pass – ₱450 (Until March 18, 2026)
🎥 Full Access (Live + Recording + E-Certificate) – ₱500 (Available until March 18, 2026)
🎥 Can’t Attend Live?
Get the Recorded Webinar + E-Certificate and watch anytime at your convenience.
📌 Secure Your Slot Now
🔗 Register Here:
https://roc.ph/event/customer-retention-customer-acquisition-2/
⚠ Limited slots available per tier. Once sold out, prices increase automatically.
💡 Why Attend a ROC.PH Training?
ROC.PH webinars are designed to be:
✔ Practical
✔ Beginner-Friendly
✔ MSME-Focused
✔ Implementation-Driven
✔ Social Impact–Driven
✔ Designed for Real-World Business Environments
Because loyal customers aren’t just repeat buyers — they’re your best marketers and your most profitable assets.
