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Crisis Management on Facebook: How to Handle Negative Comments & Reviews Like a Pro
In today’s digital-first world, your brand’s Facebook page is often the first place customers share their feedback—both positive and negative. But what happens when criticism turns into a crisis?
On September 11, 2025, ROC.PH hosted a power-packed webinar, “Crisis Management on Facebook: Handling Negative Comments & Reviews”, to help professionals, entrepreneurs, and social media managers master the art of protecting their brand reputation online.
🔑 Key Takeaways from the Webinar
Participants learned practical and actionable strategies, including:
- Identifying and responding to negative comments before they escalate.
- Best practices for de-escalating conflicts while maintaining professionalism.
- Proven strategies to protect brand reputation and build trust.
- Time-saving tools and templates for quick, professional responses.
- Turning criticism into opportunities for business improvement.
🎯 Who Benefited from This Webinar?
- Social media managers and customer support teams.
- Business owners with an online presence.
- Brand managers and PR professionals.
- Anyone managing a Facebook Business Page and concerned about online reputation.
🎥 Missed the Live Webinar? Watch Anytime!
If you couldn’t join us live, you can still access the full recording with an E-Certificate of Completion:
👉 Get the Recorded Webinar Here : https://roc.ph/service/crisis-management-on-facebook-handling-negative-comments-reviews/
💡 Fees:
- Students: ₱150
- Professionals & Business Owners: ₱300
✨ Special Offer: If you attended the live webinar, you can upgrade to the recording + e-certificate for just ₱50.
👉 Upgrade Now : https://roc.ph/services/webinars/
🚀 Stay Updated on Future Webinars
Don’t miss out on upcoming learning opportunities!
Protecting your brand reputation online is no longer optional—it’s essential.
Level up your crisis management skills today with ROC.PH’s webinars.
